Branch Support Manager 116 views

In 2020, FAB Egypt celebrates its 45th anniversary, demonstrating just how far it’s come in providing a range of banking products and services that have stood the test of time. Our roots in Abu Dhabi give us a deep understanding of the dynamics of the Arab region and its connection to the world’s markets. If you wish to embark on a career with Middle East’s leading bank and gain understanding of the financial industry, FAB is just the right place for you!


This role holder is responsible to provide branch operational support and ensure that all activities are aligned with SOPs, bank’s standards and regulatory requirements.


Monitor the operational structure (front and back office) in branches and ensure adherence to ORM framework
Closely monitor customer service and activities in the branches, ensure adherence to SOP’s and analyze efficiency
Monitor A/C verification , provide guidance when required and raise any alarming findings
Closely monitor back office activities in the branches, ensure adherence to SOP’s and analyze efficiency
Review of internal controls, procedures and policies for corrections and enhancement
Review branch activities by Spot checking and branch visits, defined weakness and deviation and recommend actions for rectification.
Execute any centralization activities in the branch network
Review and follow up for branch visits recommendations and ensure that all are implemented on timely manner
Develop detailed spot-check visits plan to branches and submit periodic reports
Provide as-is analysis of current functions and develop an improvement plan to enhance operations in the branches
Review and control FAB applications and System access for all branches.


Minimum Qualification

University degree
Full awareness of banks credit risk policy manuals, CPM and A&OM and CBE regulations, HO and RO guidelines and memos.
Leadership, Motivating, & negotiation skills.
Excellent interpersonal/presentation/communication skills
Excellent PC skills
Problem solver, hard worker, and self-motivating.
Banking experience.
Very good language skills.
Minimum Experience

Minimum 5 years of relevant banking experience.
Experience in banking Audit , Compliance , Governance for Personal banking , Branch Operating module and internal control with minimum 3 years in same position.
Job Details
Seniority Level

Employment Type

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