Business Planning and Re-engineering Manager 239 views1 application

Job propose:

• Assist management in setting direction, goals and performance standards to ensure profitability of Consumer Operations achieved and on track

• Optimize current processes and procedures in order to increase effectiveness or productivity

• Coordinate and control preparation of regular and ad-hoc reports and presentations in accordance with business priorities and requirements

• Plan and Control budget spending and avoid unnecessary cost

Job Background/context:

An experienced manager with project management background who will be managing initiatives and requirements to support Consumer Operation Management in achieving goals with efficiency and cost reduction opportunities.

Key Responsibilities:

• Lead and/or manage re-engineering and optimization projects, related to Consumer Operations

• Track local and regional project execution in accordance with local guidelines and relevant regional project management standards, and coordinate prioritization and delivery.

• Coordinate projects running in Consumer Operations, budget impact control and risks assessment and mitigation planning, effective co-operation with business partners

• Build up a strong and professional network within Consumer Ops and Senior Leadership Team in-country as well as region, and also offshore CSCs/ Technology

• Regularly define opportunities for processes optimization by employing Lean Six Sigma or other methodologies.

• Regular review of new processes in Citi to minimize any risks and integrate departments needs in time

• Ensure project execution allows achieving productivity performance and budget saves baked in; track quantifiable benefits from implementation of initiatives.

• Participate in MYF and Outlook budget planning with Unit heads in order to assure all requirements and needs are included and adequate optimization/simplification exclusion is loaded

• Regular and ad-hoc tracking including reforecast of expenses when required

• Prepare regular and ad-hoc reports and decks for Senior management review and status update

• Make ‘Remarkable’ service delivery an integral part of the operating culture and identify opportunities to incorporate best-practices and improving process reliability and robustness.

• Ensure all actions are executed in accordance with Citi policies and procedures, complying with local statutory regulations and laws

Development Value:

• This is a great opportunity to work in consumer operations across multiple functions and geographies

• Change management and transformation in a fast-paced environment with multiple priorities and challenging targets

• Deep understanding of Consumer Operation strategy planning and execution experience

Person Specification


• 5+ years’ experience across Consumer Banking

• At least 2 years of experience working in project management / process improvement area

• Experience in expense planning and tracking is plus


• Excellent presentation and negotiation skills

• Strong project management skills (exposure to Lean/Agile)

• Advance Excel and PPT user

• SQL/SAS experience is plus


Bachelor degree (MBA preferred)


• Results oriented, assertive, innovative, resourceful and attentive to details

• Attention to detail, ability to summarize and present complex ideas and plans in an articulate manner

• Ability to work in fast-paced environments, multitask and respond in short timeframes

• Creative approach while dealing with ambiguity with the ability to anticipate challenges and develop innovative solutions

• Excellent time management and self-motivation, ability to work independently with minimal supervision.

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