Customer and Digital Manager 38 views

Who are we?

EY is a global leader in Assurance, Tax, Transaction and Advisory services. We make a difference by helping our people, our clients and our wider communities achieve their potential. Our vision is to become the leading global professional services organisation by building a better working world.

At EY our inclusive work environment means that everyone’s opinion is valued. This enables us to provide better advice and ideas to our clients, which in turn help you develop as an individual to achieve your potential and make a difference.

Why we are hiring?

Over the last year our EY customer practice has experienced a high level of demand from our client base. In order to continue to meet this demand, we are now looking for talented and ambitious individuals at Manager and Senior Manager level who have deep experience of Customer led transformation to further elevate this growth.

Who are we looking for?

We are looking for leaders in the digital space. The successful applicant should be passionate about digital transformation and demonstrate the value it plays across both, businesses and consumers. The right person should possess a combination of deep business, functional, technical and change expertise, have a track record in the field of digital, and possess the refined consulting skills required to enable our clients to overcome the most complex of business problems.

The successful candidate can grasp a client challenge or obstacle immediately and collaborate to deliver the right sized solution effectively and efficiently. An interest in optimising products, marketing activity, distribution patterns and interaction approaches for improved customer experience is essential. As is an ability to identify and pursue change that can drive real value for our client organisations creating better, more satisfying journeys for their customers.

To deliver this change, successful candidates should have expertise in applying the tools and methods used and have had exposure to and/or experience of digital strategy design, customer strategy design, customer experience programs, understanding and applying customer value management approaches and channel transformation. Candidates should be fervent proponents of optimised customer experience and understand the associated levers in improving these interactions for customers in B2C and B2B environments.

Key Responsibilities

At Manager/Senior Manager level, we expect candidates to have a breadth of experience of customer related activity as outlined below and demonstrable deep expertise in specific areas
Strong ability to define & plan the digital vision, strategy and roll out process across multiple industry sectors
First-hand experience in strategic, product development and/or business transformation in a digital context
Experience in providing and managing advisory services in a Digital Strategy, Customer Strategy, Customer Operations, Commercial or Sales and Marketing function
Strong ability to lead digital transformation programmes, leveraging best practices in digital strategy, process and technology to re-engineer challenged business models
Experience of identifying, driving and measuring customer improvements within organisations
Understanding of the levers available to drive Customer Programs across Analytics, Insights, Propositions and Campaigns, Channel Migration and Transformation and Organisation Change
Strong internal and client relationship focus
Deep experience in at least one of the following Field Digital Marketing, Campaign Optimisation, Omni Channel Design and Implementation Customer Analytics and Use, Marketing Effectiveness, Customer Management Information and Reporting, Customer Lifetime Value and optimisation programs, Go to Market Strategy, Customer Base Management, Digital Innovation and Integration, Payments, and Campaign Management
Technical expertise in operating, integrating and optimizing digital technologies

Skills & Qualifications
Strong academic record including a relevant third level degree in Business Information Systems, Electronic Commerce or a related area
Demonstrable commercial acumen
Experience of business change projects and programmes
Characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts quickly to learning new knowledge
Ability to work collaboratively in a team environment
Able to prioritise workloads and share information clearly and concisely
Strong analytical and problem-solving skills
Excellent oral and written communication skills
Strong experience in the Software Development Lifecycle

Who We Are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

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Company Information
  • Total Jobs 1 Jobs
  • Category Accounting
  • Slogan Building a better working world. Providing trust through assurance and helping businesses grow, transform and operate.
  • Location London
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