Customer Success Manager, Google Cloud 23 views

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we’re currently unable to extend offers to anyone who cannot work from Thailand due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We’re keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

Minimum qualifications:
Bachelor’s degree or equivalent practical experience.
15 years of customer-facing experience, interfacing with executives and driving customer transformation programs.
Experience driving digital transformation using cloud-based solutions (IaaS, PaaS) and managing initiatives across engineering, sales, support, professional services and distributed teams.
Experience engaging with and building partnerships with C-Level executives.

Preferred qualifications:

Customer-facing work experience with a degree in a management, technical or engineering field.
Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating legacy, on-prem software to running full speed as a digital native in the public cloud.
Experience with data center migration strategies, collaborating with channel partners, systems integrators and knowledge of Google Cloud ecosystem.
Excellent written communication, presentation, problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions.
Ability to speak and write in Thai fluently.

About The Job

As a Customer Success Manager (CSM), you will act as a trusted advisor to Google Cloud’s largest customers by enabling them to use Google’s Cloud products to achieve their business objectives. You’ll partner with customers to develop and execute success plans: organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. Further, you will recommend best practices and organizational changes to accelerate their onboarding and migration plans. You will also act as a customer advocate for product features and requirements.

You will lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology facets of their Cloud transformation journey. You will work across customer facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. As a CSM, you will deeply understand the customer’s business objectives and regularly engage with senior stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.


Drive the successful adoption and onboarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.
Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.
Form strategic relationships with key stakeholders (C-level and senior IT team) to understand a customer’s business within their industry and develop strategic roadmaps.
Guide IT executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.
Partner with customer-facing account teams and executives (sales, support, professional services, customer engineering, and partners) to develop strategic and technical plans that help customers achieve their business objectives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

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