Direct Sales Agent – Personal Banking 153 views

The UAE’s largest bank and one of the world’s largest and safest financial institutions is growing its global presence. As a result of FAB’s international expansion, we’re looking to attract and retain the best talent, from Egypt to Hong Kong, from Sao Paulo to Geneva and everywhere in between. We recognize the difference our people bring to the business and #growstronger together.

Work Location : Jeddah, Riyadh, Khobar

Employment : Third Party Contract

JOB PURPOSE

The role holder is responsible for providing assistance in selling various FAB personal banking products and ensuring optimal level of customer services through face-to-face sales calls and on the telephone.

KEY ACCOUNTABILITIES

Customer Acquisition

Identify and understand the needs of the customer.
Manages selling of various products in professional manner.
Ensures accuracy of all bank forms and documents executed by the customer.
Ensures optimal utilization of all sales tools and resources.
Documents and maintains all records of sales activities and provide updates as per requirement.
Administers all sales process and maintain records for same.
Ensures assigned customer acquisition targets and budgets are met.
Manages various documents for all sales sources efficiently.
Participates in all departmental meetings and product training.

Customer Service

Administers and ensures compliance to all sale objectives.
Monitors all customer queries and ensure timely response to all issues.
Coordinates with customers to provide various products and facilities and provides information on all required supporting documentation.
Ensures timely processing of all initiated customer transactions.
Maintains and updates knowledge on all FAB products and services.
Maintains knowledge on all competitor products and services and analyses all advantages and disadvantages for various products.

Internal Collaboration

Adheres to service level targets and coordinates with other departments to meet client service expectations.
Engages with key stakeholders including Operations, Technology, Branches, Legal…etc. to deliver timely and effective level of client experience to FGB customers.

Self-Management Responsibilities

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.

QUALIFICATIONS & EXPERIENCE:

Only candidates can apply for this job.
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