Roles and Responsibilities
• Support Mangers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required.
• Provide advice and guidance through a range of channels, e.g. customer management tools, click to chat and telephone, balancing face to face contact as necessary.
• Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate.
• Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. With the HR business in order to influence appropriate changes.
• Continually reassess the operation risks associated with the role inherent in the business, taking account of changing economic on market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Proactively interact with other HR and business managers to understanding issues and optimize operational delivery.
• Escalate any queries/issues of a technical specialist nature that and outside own knowledge/ experience.
• Excellent organisational and planning skills / attention to detail.
• Excellent interpersonal and communication skills.
• Well-developed analytical, problem solving and decision making skills combined with influencing and negotiation skills.
• Broad generalist HR experience (preferred
• Proven ability to work well under pressure within demanding and changing timescales/deadlines.
• Able to rapidly develop a detailed knowledge customer contact practices and procedures.
• Evidence of success in an operational HR role.
• A good understanding of the principles of Employee relations.
• A sound working knowledge of HR principles and procedures.
- Address Guangzhou, Guangdong, China