Responsibility for governance risk and control across all jurisdictions within IT and Operations
Ensuring regulatory and Bank’s requirements are met and that there is suitable evidence to support this
Render support to the GM – IT & Operations in establishing IT & Operations Division Strategy and Budgets
Spearhead the development of appropriate IT & Operations Policies and Procedures
Establish Quality Assurance practices in IT & Operations for compliance tracking for the Audit & Information Security Findings
Centralize & Review of IT & Operations budgets including Capex & Opex with the GM-IT & Operations and executive leadership team of the Bank,
Acting as the central point of reference for risk related queries
Reviewing and maintaining controls, monitoring their effectiveness and enhancing where necessary
Review strategy for Business Process Re-engineering, Quality and Customer resolution
To take a lead role in the full life cycle delivery of the technical solutions for Business projects from initial concept, requirements gathering, specification, design, delivery, acceptance and in to operational support
Participates in system capacity planning project teams to provide guidance on System Lifecycle activities and validation strategy to be followed using a risk based approach based on GAMP 5.
Maintain project list & monitoring its deadline, budget and resources.
Undertake any ad-hoc admin projects/duties as required
Ensure regulatory compliance
Ensure compliance and adherence to Bank’s policies and procedures.
Ensure compliance with bank’s Information Security Policy.
Managing oversight of risk and promoting a culture of good compliance and risk awareness
Providing support to local teams covering all aspects of their risk, audit and incident management activities
Ensure all changes to policies, procedures, projects and regulations are fully embedded within the business and, where appropriate, that the appropriate testing is undertaken
Propose quarterly quality, service delivery and customer experience enhancement plans
Responsible to manage Voice of Customer (internal and external) surveys
Control the compliance with Audit findings and Risk mitigation measures
Manage the quotations procured from vendors/suppliers as when required In alignment with Procurement and Contracts.
Establish monitoring process of the assigned work / task within the stipulated timelines in coordination with the IT & Operations team and external sources
Develop and implement a framework for efficiency driven, quality focused and customer oriented work culture by implementing changes and improving processes, awareness & training programs.
Develop and introduce quality service standards/ service level agreements and implement suitable tracking mechanism to identify the gaps and follow-up to ensure the gaps are closed and Also develop Operating Legal Agreements between IT and Digital teams .
Establishes and implements continuous-improvement programs for the IT & Operation Division.
Stays current with developments in new market trends and innovations in technology and the leadership of Division.
Drives and facilitates effective collaboration and communications between the Division and the user and customer communities.
Responsible for directing the preparation, review and consolidation of business plans and budgets for the Division and Also responsible for business relationship management and business requirements prioritization.
Check the quality and reusability of enterprise software is convincing in order to ensure prospective cost savings with Service Oriented Architecture (SOA).
Executed the internal control assurance plan by conducting regular review, testing and assessment to validate the control effectiveness
Responsible for developing and managing strategic vendor and partnership relationships.
Adherence to the code of ethics & Ensuring confidentiality
Manage purchases on a department credit card and provide monthly reporting.
Manage the IT Store & send monthly Item Request to Admin Department. Maintain and replenish inventory.
Manage Software Licenses and Inventory Management Activities
Invoice management & Associated Activities
Maintain Service Level Agreements and Contracts management with vendors/departments
Any other work assigned by GM – IT & Ops or Senior Head of IT
Essential (E): Bachelor Management/IT
Desirable (D): Master’s degree
CGEIT, ITIL, COBIT
TQM, Lean, Six sigma (optional)
Minimum 8+ years of experience in IT and similar fields, out of which 3 years should be in similar role.
Preferred: Experience of working in the Banking Industry in Oman and GCC
Exposure to multiple diverse technical configurations, technologies and processing environments
Working experience on IT Assurance Governance tools and techniques
Quality Assurance Information Technology