Roojoom is seeking an experienced product manager to join its growing team!
About the position:
The product manager work will focus on Roojoom’s product lines for customer service and engagement journeys – helping service providers and SaaS companies to optimize and personalize their customers’ experiences and business KPIs. Roojoom’s customer journey orchestration platform relies on a cutting-edge, AI-based, technology and was recently designated by Gartner as a “2020 Cool Vendor in AI for Customer Analytics”
What you will be doing
Define and scope new product features from concept to detailed requirements.
Write detailed user stories for management workflows, business logic and user experience.
Work closely with R&D teams who are developing the product.
Work closely with UX/graphic designers.
Work closely with customers to understand their needs and conceptualize generic product features accordingly.
Present product concepts and flows to internal teams and customers.
Research new product directions and innovation related to customer care operation.
You’d be a good fit if you meet these job requirements:
4+ years of experience as a product manager in a SaaS/B2B company.
Experienced in working closely with R&D teams in an agile environment.
Expereinced in working directly with global customers.
Demonstrated sense for UX/UI – for both consumer interfaces and management workflows.
Experienced in system analysis and/or requirements scoping for large scale systems
English proficiency. Strong written and verbal skills.
Feels comfortable working in a growing company and with a steep learning curve.
Can work independently, with a “can-do” approach and a high level of ownership.
Academic degree in computer sciences or alternative education/experience that reflects aptitude for analytical thinking.
Experience in machine learning implementations as part of a B2B offering.
- Address Ramat Gan, Tel Aviv, Israel