Senior Manager, Payment Operations
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Check and complete the processing of inward / outward CHATS & TT, fund transfer, cheque issuance & collection, and related activities (including MIS and regulatory reporting)
Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
Handle and respond to inquiries / requests from internal / external partners, customers, service providers on transaction processing and related matters
Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control and achieving resource utilization
Support any initiatives, new services and participate in project assigned
Prefer degree holder with at least 5 years of relevant working experience
Good knowledge and experience of banking operations and remittance processing
Good knowledge and experience of SWIFT and RTGS operations
Good knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions
With people management experience is an advantage
Accuracy and thoroughness in work
Good team player, supportive and flexible to take up departmental tasks
Good PC knowledge and skills
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.