Only Individuals with direct banking experience will be considered***
The Senior Relationship Manager will act as the dedicated point of contact for the High Net Worth Individuals (HNWI) & Investment Banking client segment, ensuring prompt delivery of high quality/ enhanced banking experience, in compliance with the regulatory guidelines. The incumbent will be responsible for augmenting the service delivery/business development efforts of HNWI & Investment Banking section, including but not limited to product sales/income generation, acquisition and retention of clients, investment analysis, arranging optimal financial solutions, and resolving client issues/queries. Managing relationships professionally but with attendant credit responsibility and accountability. Achievement of business development targets annually as per top management directions.
Contribute to the overall HNWI & Investment Banking Clients Relationships strategy and annual business plans/business growth plans. Update self on the current industry trends, economic events, regulatory requirements/changes set by QFC, QFMA and other relevant government bodies
Develop and maintain robust working relationships with internal/external stakeholders to facilitate and capitalize on functional/operational/ strategic needs.
Represent QFB at internal/external events/meetings, as directed by the Section Head, ensuring optimization of business opportunities.
Conduct strategic reviews with existing and target customers to assess their future financing needs and align the Bank’s products accordingly (to include specific transactions, treasury, and transactional banking requirements)
Developing Business from new & existing clients, through strategic penetration into identified market/sectors across the entire portfolio spectrum like assets, liabilities, and cross-sell (structured products, trade finance, cash management, forex).
Perform the implementation of efficient client retention / anti-attrition strategies, in support of the sales efforts targeted at HNWI & Investment Banking client segment aimed at deposit growth, income generation, product sales, and new client growth targets.
Assist the Section Head in coordination efforts with the respective product units, marketing, Business Units, and Cross-Sales section, in enhancing the product bundling capabilities, for improving sales/ up-sales/ cross-sale ratios based on the client profiles/needs.
Monitor the financial standing and profitability of the respective portfolio of client accounts to analyze performance and suggest suitable means to augment earnings on investments.
Liaise with the respective stakeholders in arranging deals, trading and other investment products for the Banking clients in a timely manner
Growing assets and liabilities to enhance the profitability of the account & maintaining the growth of liabilities
Engage in continuous identification/analysis of competitive insights for leveraging the HNWI & Investment Banking client sales channels.
Contribute towards periodic client profiling/segmentation based on appropriate attributes, for a better understanding of the current client base, client engagement, and prospect acquisition.
Managing complex relationships independently.
Delivering a full range of products to the marketplace with a high degree of confidence.
Ensure strong communication with all interdependent divisions and proactively initiate cross-selling where there are opportunities.
Seek customer feedback, manage complaints, and address these to the mutual satisfaction of the customer and the bank.
Provide regular reports to management on new customer pipeline and follow up activity, and provide regular reports to clients regarding market developments or changes in market conditions
Maintain corporate database to provide current and historical client information
Ensure adherence to legal, regulatory, Shari’a, risk management and all other internal policies, guidelines, and policies at all times
Managing assigned risk assets portfolio in line with standards of quality and profitability.
Ensuring the provision of high quality and timely service to clients.
Assessing business, financial & economic risks, and opportunities, and maximizing potential to cross-sell products.
Preparing/executing a calling program designed to evaluate risk, assess opportunities, and maximize potential to x-sell products.
Key Performance Indicators
The number of clients onboarded.
Overall contribution to QFB’s strategic direction.
Feedback from other QFB clients.
Financial targets achievement.
Core Principals & Competencies
Due skill, care, and diligence
Open and cooperative relations with Regulatory Authority
Appropriate priority for management and compliance
10 years of total experience in the financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
Experience in banking with the HNWI & Banking client segment, with a strong understanding of the global banking industry.
Bilingual speaker preferred (Arabic & English)
Bachelor’s degree in Business Admin, Banking, Finance, Marketing, Economics
Financial ServicesInvestment BankingInvestment Management