As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.
DUTIES & RESPONSIBILITIES
Team Management and Development
Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes.
Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
Set individual and team goals; proactively assess and manage performance against expectations
Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers
Client and Business Development
Support the team in building long term Client relationship, leveraging the different clienteling tools
Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation
Selling and Floor Management
Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
Build and develop own Client portfolio
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved
Ensure policies, Brand standards and grooming guidelines are communicated and implemented
Support Operations team in inventory management
Support Store Manager in staff planning (workforce management)
EXPECTED ATTITUDES & SKILLS
Role Model / Coach on the 4 Louis Vuitton Attitudes: Curiosity, Empathy, Agility, Commercial Mindset
Passion for the Brand
Management Skills Leadership Responsibility & Ownership Interpersonal Skills Professional Attitude
Proficiency in Vietnamese and English are required.
- Address Hanoi, Vietnam